Cancellation and Refund Policy

Scope and priority

This policy is the general framework for private yacht or boat charters, dining, events and extras booked through Aden Yachting. Each booking has its own date, vessel, suppliers and scope. If your quotation, contract or written confirmation contains specific terms, those booking-specific terms apply, subject to mandatory consumer law.

Enquiry and confirmed booking

A web form, telephone call or WhatsApp message is a request for a quotation, not a payment or confirmed booking. A booking becomes confirmed after the yacht, date, start time, duration, boarding point, guest count, full scope and payment terms are confirmed in writing and the agreed advance payment is received.

The confirmation states whether an advance is a deposit, service payment or committed supplier cost and explains its refund treatment.

Customer cancellation more than 24 hours before departure

A cancellation made more than 24 hours before the start is assessed under the written booking terms. The calculation may consider the yacht allocation and non-recoverable catering, cake, flowers, décor, performers, photographer, pier or transfer costs already ordered. Where reasonably possible, the basis of any deduction is explained.

A date change may be offered when available, but it is not automatic and does not guarantee the original price.

Final 24 hours, late cancellation and no-show

No refund is made when the customer cancels 24 hours or less before departure, does not attend, or cannot use the service because the party cannot be reached or arrive on time. The yacht and suppliers may no longer be resold during this period.

Mandatory legal rights and failure to provide the service for reasons attributable to Aden Yachting or the yacht operator remain outside this customer-cancellation rule.

Discretionary 50% future-use credit

Without obligation and after considering each case, Aden Yachting may grant a credit of up to 50% of the amount paid for the yacht-charter element following a customer cancellation in the final 24 hours. It may be used toward one later eligible booking. The credit is not cash, refundable or transferable and does not create a precedent.

Third-party expenses such as catering, cake, flowers, décor, performers, photography, pier and transfer are excluded. A new date depends on availability; price differences caused by vessel, season, duration or scope are payable by the customer. Validity and conditions are stated in writing.

Weather, sea and operational safety

Rain alone does not automatically cancel a cruise. The captain and operator assess wind, visibility, current, marine traffic, pier conditions and authority instructions. If safe operation is not considered possible, alternatives may include a route or time change, a vessel with suitable indoor space, a later date or a comparable solution.

The solution accepted by the parties is used. If the service cannot be provided for safety or operator-related reasons, payment for the undelivered service is refunded under the booking terms and mandatory law, or moved to a new date with the customer's express agreement.

Vessel substitution and provider cancellation

A suitable alternative yacht may be proposed after a breakdown or operational necessity, taking capacity and the main service scope into account. If the customer does not accept it and the agreed service cannot be provided, the amount collected for the undelivered service is refunded. Personal travel, accommodation or indirect losses are covered only where mandatory law requires it.

Delays and change requests

Late arrival by guests does not automatically extend the finish time and is deducted from the reserved duration. An extension requires vessel availability and written confirmation of any extra charge. Changes to guest count, route, menu, boarding point or extras may affect availability and price.

Refund method and timing

Approved refunds are returned, where possible, through the original payment method and to the payer. Banking, card-provider and accounting processes may affect when funds appear. The status and any deductions are explained in writing, and processing is completed within the applicable legal and reasonable operational period.

Consumer rights and contact

This policy does not remove mandatory consumer rights. Withdrawal and cancellation rules for a service supplied on a specific date or period may vary according to the nature of the service and the contract. Read the terms sent before booking and ask for clarification in writing.

Send a cancellation or change notice with the booking name, date and telephone number to info@adenyachting.com.tr or the WhatsApp line at 0541 493 28 04. The request is processed after Aden Yachting confirms receipt in writing.